Refund & Return Policy

Our Commitment to you:

At Couture Bijoux, we take great pride in the craftsmanship and quality of our jewelry. Each piece is meticulously inspected to ensure it meets our high standards before it leaves our premises. In the rare event that your order arrives damaged, we are committed to resolving the issue promptly and ensuring your satisfaction.

Damaged Upon Arrival:

If your jewelry arrives in a damaged condition, please contact our Customer Support team within 48 hours of delivery. We kindly request that you provide detailed photographs and a description of the damage. Our team will assess the situation and work with you to find the best possible solution.

Resolving the Issue:

Upon verification of the damage, we will offer you a replacement for the damaged item. We strive to ensure that you receive a flawless piece that meets our stringent quality standards. In the event that a replacement is not available, we will provide a full refund to your original payment method, no exchanges.

Return Authorization:

For damaged items, a return authorization will be issued to facilitate the return process. We will cover any shipping costs associated with the return or exchange of damaged items.

Exclusions:

Please note that this policy specifically applies to items that have arrived in a damaged condition. As a provider of high-end and personalized jewelry, we are unable to accept returns or exchanges for items other than those damaged upon arrival. We appreciate your understanding in this matter.

Exceptional Customer Support:

Our dedicated Customer Support team is here to assist you throughout the process. Should you have any questions or concerns regarding a damaged item, please reach out to us promptly. We are committed to ensuring your satisfaction and resolving any issues with the utmost care and professionalism.

At Couture Bijoux, we value your trust and aim to provide an exceptional experience from the moment you place your order. We are dedicated to resolving any issues related to damaged items and ensuring your complete satisfaction with your purchase.

Please do not hesitate to contact our esteemed Customer Support team at: hello@couturebijoux.com if you require further assistance or have any questions regarding our damaged item return policy.